Dear Dr.Schneider, I wanted to extend my gratitude for helping my son, along with his advocate Ms. Ashley Dees. My son was extremely distraught about a situation he was in with one of his classes. He is not one to ever confront situations or talk to anyone about them. I felt helpless watching him as he felt helpless and hopeless. I got him to reach out you... you were so prompt and responsive. His Teams meeting with you put him at ease and set him off in the right to direction. You were so kind and gave great advice, followed up afterwards. My son went to great lengths to get his situation heard and resolved with the confidence I have never seen in himself. Thank you for your support and efforts!! USF and these students are lucky to have you. Now more than ever they need you!